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Availability and Delivery Information

Orders are despatched Monday to Friday (excluding Bank Holidays). We always aim to despatch either the same day or following working day, subject to stock availability. Indicated availability includes, stock on order from suppliers and due imminently and can include freely available stock at our main suppliers. While we endeavour to maintain the accuracy of the availability information on our website it cannot be assumed to be 100% correct all the time. Where there is likely to be a delay of more than two days before dispatch we will contact you.

We offer a choice of delivery methods and prices.  You can choose which delivery method you would like to use by selecting from the drop down menu at the shopping cart. All indicated delivery timescales start from the point that the order is dispatched.

Delivery Options:

UK STANDARD   (£3.99)
This is provided by Royal Mail Tracked 48.
This is a 2-3 day service. In practice, while not absolutely guaranteed, delivery can usually be expected on the second working day after dispatch and occasionally on the third.
Delivery days are Monday to Saturday

UK EXPRESS   (£5.99)
This is provided by Royal Mail Tracked 24.
This is a 1-2 day service. In practice, while not absolutely guaranteed, this is a priority service and delivery can usually be expected on the first working day after dispatch and occasionally on the second.
Delivery days are Monday to Saturday.

This is provided by Royal Mail Special Delivery.
This is a guaranteed next day service with items being delivered before 1:00 the next working day. Please note that it is only the carriage service that is guaranteed and we cannot always ensure that items are dispatched the same day that they are ordered. Orders received after 2:00pm cannot be dispatched the same day. Working days are Monday to Friday.

Where Local Collection is offered during checkout this means the item(s) will need to be collected from our warehouse in Cheshire. If items are not collected within 48 hours we reserve the right to release stock back for general sale and refund the customer. Collection should be made from :
Beta House
Brooks Lane
CW10 0JG

This is usually provided by Airmail but we reserve the right to use alternatives.
Delivery time are subject to local delivery services but are typically 5 days.

Please note : delivery times are measured from the point of dispatch and selecting Express Delivery does not guarantee and item will arrive the day after it is ordered.

International Delivery: -  £19.99 including VAT subject to size and weight:
International Delivery applies to any address outside of the United Kingdom or Western Europe.
Cost: £19.99 including VAT (countries outside the EU are charged the ex VAT cost) per order for consignments up to approx 1kg that are within the measurements for small packages. Should the weight or size be in excess of this we will contact you before shipping your order to advise of any additional postage costs.
Delivery from 7 days with the exception of orders shipped by DHL and FedEx which are speedier.
Small packages are sent by Airmail, Airsure and International Signed For. Larger packages are sent by DHL and FedEx and we will contact you about extra shipping charges. Delivery times are not guaranteed. With the exception of DHL and FedEx this is a non trackable service outside the UK.

Please note that all delivery times quoted are subject to stock availability and delivery couriers.  Estimated delivery time scales are based on delivery to main land UK and parcels may take slightly longer to arrive in some remote areas, such as Scottish Highlands & Islands, Channel Islands and Northern Ireland.  Disruption to deliveries may occur during periods of severe weather.

If you have any further questions about delivery please do not hesitate to contact us.

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For children's costumes visit our other site at the specialists in childrens fancy dress for home, parties and school.