Help & Frequently Asked Questions
Below are the answers to questions that other customers have asked us or questions we think you might need to know about, such as ordering online, costume sizes and returning items. If the answer to your question is not contained below, please do not hesitate to contact us and we will do our very best to help you with your enquiry as quickly as possible.
For information about delivery - please click here.
Frequently Asked Questions:
What sizes are the costumes available in?
Our costumes are available in a different range of sizes - some are available in a choice of sizes and some are one size only. This depends on the manufacturer and the availability.
The available UK sizes and measurements are shown clearly next to each costume on the website.
Where an option of different sizes are available, please select the desired size from the drop down box, before clicking the "Add to Cart" button.
Please remember that all sizes are correct to the best of our knowledge and as with all clothing, the size and fit can vary between different suppliers.
Fancy dress costumes don't always fit exactly like our everyday clothes do, as they are just for fun. Therefore please bear this in mind when you receive and try on your new costume.
If you have any queries regarding costume sizes please do not hesitate to contact us.
How long does delivery take?
We offer several different delivery options and delivery time varies depending on which option you choose. See here for our delivery options and costs.
We aim to despatch all orders as quickly as possible and the vast majority of items shown on our website are available for prompt delivery. On the rare occasion that the item or size that you ordered is not available immediately, we will aim to contact you the same or next working day to advise of any delay or to offer you an alternative item.
Our main method of contact will be via the e-mail address that you provide when you place an order, as our system generates automatic order updates via e-mail. Therefore please ensure that the e-mail address is entered correctly at time of order and that you check your e-mail account for updates from us.
Do I need cookies enabled on my computer to place an order?
No. To place an order on our website, you do not need cookies enabled on your computer/web brower.
What payment methods do you accept?
We accept the following credit and debit cards: VISA, VISA Delta, VISA Electron, MasterCard, Maestro and Solo. To pay by card please select the "Protx - Pay by credit or debit card online" option during the checkout process. Your card is authorised and payment taken securely online.
We accept payment via PayPal accounts too. Simply click the PayPal button during the shopping cart process. You will be prompted through the process to login to your PayPal account to confirm payment.
We also accept payment via cheque. To pay by cheque select the "Payment by Cheque" option during the checkout process. You will need to send your cheque to us by post, full details of where to send the cheque and who to make it payable to are available during the checkout process. We will despatch your order once the cheque has arrived and cleared.
Is paying online secure?
Yes. We provide secure card processing online powered by Protx and Lloyds TSB Cardnet. We do not store your card details online.
For additional security and fraud protection for you and us, we support the 3D secure scheme of Verified by Visa and MasterCard SecureCode. Therefore you maybe prompted to enter your password/pin for 3D secure in order to authorise your transaction.
Cancellations, Returns & Refunds
I want to cancel my order - what do I do?
- Cancelling an order Pre-Despatch
If you wish to cancel your order before it is despatched, please contact us immediately. If you order has not been despatched, we will cancel the order and cancel and refund any debit/credit card transaction. If your order has already been despatched, please see below.
- Cancelling an order After Despatch
If you wish to cancel your order, please contact us immediately. If your order has already been despatched we will issue you with a Returns Authorisation Code. You have 7 days from the receipt of delivery to return your unwanted items for a refund.
Returned goods must be in a saleable condition, unworn, undamaged and returned in the full original packaging. A copy of the invoice/despatch note and Returns Authorisation Code must be included, otherwise a delay in processing any refunds may occur. We strongly advise that when returning items to us, that a registered or insured delivery method is used, such as Royal Mail Recorded Delivery or Royal Mail Special Delivery and that the goods are securely packaged. The customer is responsible for the goods until they are received by Party Time Direct. The return cost of the postage will be borne by the customer and the original delivery charge will not be refunded.
For hygiene reasons wigs, teeth, tights, stockings, earrings, underwear, make-up and facial hair cannot be returned unless they are returned unopened and the tamper seals in place where tamper seals are provided.
A refund for the cost of the goods will be issued to the customer when the goods have been received and checked by Party Time Direct. Refunds will be made to the card that was used in the original purchase.
Goods returned after 14 working days
In this instance it will be at the discretion of Party Time Direct as to whether a refund or partial refund will be applied to the order.
Damaged packaging or goods
In instances where packaging is returned damaged and/or goods are returned not in an as new condition it will be at the discretion of Party Time Direct as to whether a refund or partial refund will be applied.
Returning of Faulty Goods
Should you receive an order from us where the goods are faulty or incorrect, you should contact us immediately. We will give you a Returns Authorisation Code and will be happy to exchange or refund for the faulty or incorrect item. Postage costs for faulty or incorrect goods will be refunded.
You will be required to return the goods to us with a copy of your invoice/despatch note and your Returns Authorisation Code. See above advice on returning goods.
A refund or replacement will be processed when the goods have been received and inspected by Party Time Direct.
Party Time Direct will not be liable for any goods where a defect or fault has arisen from misuse, willful damage or negligence, wear and tear, repair or alteration.
If you have any queries further please do not hesitate to contact us.
